Natural Language Processing (NLP)
We enable computers to understand and generate human language, unlocking value in unstructured text and speech. Our NLP solutions power intelligent chatbots, voice assistants, and document-processing tools. For instance, we develop AI chatbots and virtual assistants that provide 24/7 customer or internal support. These bots use advanced language models to understand queries conversationally, handle routine inquiries, and seamlessly escalate complex issues to human agents, dramatically reducing wait times and support costs.
We also apply NLP for text analytics and insights. By analyzing emails, social media, surveys, and documents at scale, we can extract sentiment, key topics, and trends. For example, we might scan thousands of customer feedback comments to identify common pain points or sentiment shifts, informing product improvements. Document automation is another focus: combining NLP with OCR, we automate processing of contracts, invoices, and forms by extracting relevant fields (names, dates, amounts) and feeding them into business systems. This eliminates manual data entry and accelerates workflows in industries like finance and insurance.
Intelligent bots that understand natural language to handle customer service or helpdesk inquiries around the clock.
Processing large volumes of text (feedback, social posts, reports) to extract insights, trends, and sentiment.
Automating the extraction of key information from contracts, invoices, forms, and records using language models and optical character recognition.
NLP-based review of text to flag compliance issues in legal or financial documents.